Returns — 14-day window

The basics

You may request a return for any reason within 14 calendar days of the date your payment completes. There is no restocking fee. The item should come back in substantially the condition it left in — a returned unit re-enters our inspection process before it can be resold.

If the equipment has a defect, you don't need this policy — our 30-day warranty covers functional failures under normal residential use for twice as long.

Refund or store credit

Approved returns are refunded to your original payment method by default — the item price plus its share of sales tax. If you prefer, we can issue the same amount as store credit instead, usable on any future Broke Works purchase. Shipping fees, where charged, are not refunded.

How it works

• Request the return from your account (or contact us via the footer form) with your order reference and the reason.
• We review and approve the request, confirming refund or store credit with you.
• Bring the item back to the shop (or ship it, for shipped orders — instructions provided on approval).
• Once received and inspected, your refund or credit is issued — typically within a few business days.

Not eligible

• Requests made more than 14 days after payment
• Items damaged by misuse after pickup or delivery
• Consumables sold as such (blades, filters) once used, unless defective